Q.1 How do I check if you deliver in my area?
You can find out if we deliver to your area by logging in to your account and typing in your locality in the Location/Area tab.
Q.2 What to do If my order arrives when I’m not available?
If you think you won’t be available to receive your order, please call SPAR customer care and let us know your preferred delivery time slot and we will do our best to redeliver your order. If you fail to call us within 24 hours of the first delivery attempt, SPAR reserves the right to cancel such orders.
Q.3 How do I change my shipping address?
You can change your addresses by Signing into your Account > My Account > Addresses > Edit Address you want your order to be delivered to or Add a new Address by Clicking on “+”. Once the order is been placed, shipping address can't be changed.
Q.4 Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you’d like us to deliver to multiple addresses, split up your purchases and send them as separate orders to different addresses. You can store multiple addresses in the My Account section.
Q.5 Can someone else receive my order on my behalf?
Yes, another person can receive your order on your behalf at the address.
Q.6 How are the Fruits and Vegetables packaged?
Fresh fruits and Vegetables are handpicked, cleaned, packed and delivered. We ensure hygienic and careful handling of all our products.
Q.7 How are items like Fruits, Vegetables, Meat and Poultry weighed ?
Fruits, Vegetables, Meat and Poultry vary a little in size and weight. While you shop, we show an estimated weight and price for everything priced by grammage. At the time of delivery, we weigh each item to determine its final price.
Q.8 How to know If my order is going to be delayed ?
In case of delay, our customer support team will keep you updated about your delivery.
Returns & Refunds
Q.1 What is your Online Return and Exchange policy ?
We have a 'No questions asked return/refund policy' which entitles all our customer
to return the product at the time of delivery if they are
not satisfied with the quality or freshness of the product. Products should be
returned in the original condition you had received them. Please understand that we
cannot accept returns under the following instances:
(i) Returns will not be entertained on altered, damaged, used, discounted products and merchandise purchased on promotional sale
(ii) Damages due to mishandling of product;
(iii) Products with tampered or missing labels;
Q.2 What is your Store Return and Exchange policy ?
At SPAR. Our endeavor is to bring you Superior Quality Products at all times, If, for some reason you wish to exchange, we would be pleased do so within 14 days from the date of purchase against submission of Original invoice to the same store.
All Electric. Elctronic. Luggage & Information Technology products shall be subject to manufacturer's warranty only and is not covered under this exchange policy. After sales service, wherever is applicable, will be provided by the authorized service centers of the respective manufacturers. based on their terms and conditions warranty.
For reasons health & hygiene uergarments, personal care products, swimwear, socks, cosmetics, crockery, jewellery, frozen foods, dairy and bakery products, loose staples & dry fruits, fruits and vegetables, baby food, liquor, tobacco, over the counter medication (OTO & Products of similar nature will not be Exchanged
Exchanged/refund will not be entertained on altered, damaged, used, discounted products and merchandise purchased on promotional sale.
All products returned should be unused. undamaged and in saleable condition.
Refund will be through a credit note for onetime use valid for 30 days from the date of issue to be redeemed in the same store. No duplicate credit note will be issued in lieu of damaged/lost defaced mutilated Credit Note's.
While our endeavor is to be flexible, In case any dispute, shall be subject to Bengaluru jurisdiction only.
Q.3 How do I exchange a product ?
Exchange of product purchased online can be done by contacting our customer care or visiting the store from where the product has been delivered (Store address is mentioned on the invoice). Store T&C's applicable with respect to exchange of product.
Q.4 When do I get my refund ?
Prepaid Orders: Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-7 days after we receive and process your return.
Q.5 Can I exchange a promotional purchase, where the discount/offer was applied on the total cost of my purchase ?
Exchange will not be entertained on merchandise purchased on promotional sale.
Q.6 Can I return my online purchases to a SPAR Store ?
Yes, you can return your online purchases to SPAR Store as per the return and exchange policy mentioned above.
My Account
Q.1 What is My Account ?
'My Account' enables you to view your Order History from Dashboard, update your profile details, add products in wishlist to your cart as well as Change your password.
Q.2 How do I change my password ?
To change your password:
Sign in to your account > My Account > Profile > Change password > Enter Current, New password and Confirm password > Click on Submit button
Q.3 How can I change my registered mobile number ?
To change your registered mobile number, you must contact our customer care team.
Payments
Q.1 What are the modes of payment ?
You can pay for your orders using the following modes of payment.
a) Card on delivery
b) Credit and Debit cards(VISA/Master card/ Maestro Card)
Q.2 Are there any hidden charges ?
All the products listed on the website will be sold at Indian Rupees either at MRP (Inclusive of all taxes) or at an Offer/Discounted price with taxes, unless and otherwise specified.
Prices of fresh produce, meat, fish, & poultry products may change. There could be differences in ordered prices & the final invoice amount. Please pay as per the final invoice handed over to you at the time of delivery.
Landmark Rewards
Q.1 What is Landmark Rewards ?
Landmark Rewards is the Landmark Group's loyalty program, which allows you to earn points when you shop any of our brands.
The Landmark Group stores in India include Lifestyle, Max, Spar, Home Centre, Splash, Krispy Kreme, Fun City & Melange.
Q.2 How to be a member of Landmark Rewards ?
It's very easy to become a Landmark Rewards member. When you shop at any of the Landmark Group stores in India, just share your mobile number. Fill in your details to be a privileged member of Landmark Rewards!
*The Landmark Group stores in India include Lifestyle, Max, Spar, Home Centre, Splash, Krispy Kreme, Fun City & Melange.
Q.3 How long is Landmark Rewards membership valid for ?
The Landmark Rewards membership is valid for a lifetime.
Q.4 I just made an online purchase, but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase ?
No, you'll need to link your accounts first to be able to earn points on your purchases.
Q.5 Will I lose my points if I return an item ?
Yes. If you return an item, the points you've earned on your purchase will be debited from your Landmark Rewards account.
Q.6 I just completed a purchase, but my points haven't been credited. Why ?
Your Landmark Rewards points will be credited 35 days after delivery, and you'll be able to spend them after that.
Q.7 When can I start using my points ?
Your points will be credited 35 days from the date of delivery, and you can spend them when you shop. The points will be valid for 12 months after they are credited.
Q.8 Are there restrictions on spending points ?
You must have a balance of least 166 points to be able to pay with Landmark Rewards points. You'll have to spend 166 points or more at a time, when you shop. Please note that Landmark Rewards points do not cover your shipping costs.
Q.9 Are there restrictions on spending points ?
You must have a balance of least 166 points to be able to pay with Landmark Rewards points. You'll have to spend 166 points or more at a time, when you shop.
Please note that Landmark Rewards points do not cover your shipping costs.
Q.10 Can I transfer my Landmark Rewards points ?
No, you cannot transfer your Landmark Rewards points.
Q.11 How do I check my balance ?
There are five different ways in which you could check your balance :
1. Sign in and while placing order in checkout last step Payment Options and check balance.
2. Take a look at the Landmark Rewards points slider on the payment page during checkout.